Refund Policy

Refund Policy

At Express IT Solution LLC, customer satisfaction is our top priority. Our refund policy ensures transparency and fairness for all parties involved. Please read the following terms carefully:

1. General Refund Guidelines

  • Refunds are issued only under specific conditions outlined below and are not applicable for services already rendered or in progress.
  • Refund requests must be submitted in writing via email to our support team within the specified timeframes. The support email will be provided at the time of registering for our services or you can contact our support phone number +1-786-233-7325 to get the support email address.

2. WordPress Website Design Services

  • Initial Deposit: Refunds for the initial deposit are only available if the project has not started. Once work has begun (e.g., design drafts, coding), the deposit is non-refundable.
  • Project Cancellation: If the project is canceled after approval of the design mockup or during development, no refunds will be issued.
  • Revisions and Scope: Refunds are not provided for dissatisfaction with work completed within the agreed project scope or after the final delivery. However, we provide ample agreed-upon revisions to address any shortcomings within the project scope.

3. SEO Services

  • Monthly Plans: Refunds for SEO services are not available for work completed during the billing period. We ensure transparency by providing monthly reports detailing progress.
  • Prepaid Plans: Refunds for prepaid plans are available only for unused months, provided the request is made 30 days in advance.
  • Performance Guarantee: SEO is a long-term process, and refunds cannot be issued based on lack of immediate results.

4. WordPress Website Maintenance Services

  • Monthly Plans: Refunds for maintenance services are not available once the billing cycle begins.
  • Prepaid Annual Plans: Refunds for prepaid annual plans are prorated and subject to a cancellation fee. Requests must be made 30 days in advance.
  • Exclusions: Refunds are not available for emergencies or additional services not included in the maintenance package.

5. Exceptions

  • Force Majeure: Refunds are not provided for delays or issues caused by events beyond our control, such as server outages or third-party service failures.
  • Client Delays: Refunds are not available for delays caused by the client, such as late approvals, lack of content, or unresponsive communication.

6. Process for Refunds

  • To request a refund, contact us at our customer support email address with your order details, service type, and reason for the refund.
  • Refunds will be processed only to the mode of payment used for the transaction with our company.
  • Approved refunds will be processed within 7–10 business days, using the original payment method.

7. Changes to This Policy

  • Express IT Solution LLC reserves the right to amend this refund policy at any time. Any changes will be communicated via our website or email.

For any questions regarding this policy, feel free to contact us at our customer support email address or call us on customer support phone number.